Please refer here for detail about the OnlyDust procedure (how a contributor can claim and receive a reward):
https://blog.onlydust.com/docs/claiming-your-first-reward/
When a contributor wants to receive his first reward on our platform, he needs to go thought a KYC or KYB as described in the previous doc.
We check his identity, his address and we also screen the following sanction lists in order to verify that the user is not on those sanction lists (if so, we cannot accept him) :
This is also performed for each UBOs of a KYB (person owning more than 25%)
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There is 2 types of support for KYC / KYB :
(1) For support inquiries, you need to respond in less than 24 hours during business day.
(2) Review of KYC/KYB rejected on Sumsub needs to be done at least once a day in order to unlock the situation in less than 24 hours.
To do so, go on Applicant Dashboard in Sumsub, and in the “Individuals” and “Companies” tabs, please filter the status by selecting “Rejected” and also “Requires action”